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The complaint was resolved as the player received his winnings. The player from Australia has deposited money into casino account but the funds were not credited correctly yet. The player from Netherlands has deposited money into his account, but the funds were not credited. However, the player closed his account in the casino because of the negative experience. The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Portugal has requested a withdrawal but it was rejected due to unfinished verification process.

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The player from Germany has been waiting for his withdrawal for 6 months. We ended up rejecting the complaint because the player stopped responding to our messages and questions. The player struggles to withdraw as his request is getting rejected. The deposit of the player was charged twice in multiple deposits.

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Presently he’s experiencing difficulties proving that he’s the rightful owner of the account and withdrawing his winnings. The player from India has tried to pass the verification, however, the casino rejected all documents and close their account. Although the player provided the casino with incorrect ID documents (wrong format), it was later accepted and the player received his deposit. The player from Spain is experiencing difficulties withdrawing his winnings due to ongoing verification. As the player collected all the payments, he confirmed that no more help was needed regarding the verification, and he considered the matter resolved. The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification.

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Withdrawal of player’s winnings has been delayed.

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Player is concerned over lack of protection features.

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The player from Germany had his bonus active balance cancelled due to a technical error caused by the game provider. The casino restored the player’s balance to the state before the error happened. The player registered in the casino, had some trouble with the verification, but eventually passed it. After some time, the player was asked to verify her account again. The player from Australia is experiencing difficulties withdrawing her funds due to a previous deposit through a virtual card. The player requested a withdrawal of SEK 3,600 for about three times in the row and every time it would get denied and the funds were returned to the player’s account.

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The player from Germany is experiencing difficulties withdrawing their winnings. Player meanwhile lost his winnings while he was placing bets on sports which is not our focus. The player from Greece didn’t receive a bonus, so he is asking for his money back.

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The player from Italy has deposited money into casino account but the funds seem to be lost. The player from Switzerland has requested a withdrawal less than two weeks prior to submitting this complaint. Shortly after opening the complaint player has received their funds. The player from the Netherlands has deposited money into casino account but the funds seem to be lost. The player’s account got blocked during the verification process. The player managed to resolve the issue without our help to contact the casino.

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The issue had been successfully resolved, with the player confirming receipt of the funds. The player from Italy is experiencing difficulties withdrawing their funds due to limited availability of payment methods. The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Portugal had reported that she had won several slot tournaments at an online casino but had not received her winnings.

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The player complained about being unable to withdraw his funds from the casino. The player said the casino was repeatedly asking for documents for verification, and eventually stopped responding and zeroed out player’s account balance. The casino were requested to provide evidence for their actions but there was no reaction so far. The player from Greece is dissatisfied with the casino’s RTP (Return to Player).

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One of the main reasons why live betting is popular is the enhanced odds that come with the events. One of the highlights of the sportsbook is the extensive selection of betting markets available, particularly for top sports. For example, in football, leagues such as the English Premier League offer over 1500 markets.

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The casino failed to respond and we were forced to close this complaint as ‚unresolved‘. The player from Germany is experiencing difficulties withdrawing funds because the transactions to his preferred payment methods have been declined. The complaint was rejected because the player didn’t respond to our messages and questions. The player from Germany had deposited money into his account two days prior, but the money had not been credited to his account yet. The Complaints Team had suggested contacting the payment provider to investigate the issue, as the casino typically could not intervene in these cases.

The player, Thescug, requested a withdrawal of $1,000 and provided all the documents needed for his account verification. About fifteen days later, he contacted the casino via live chat for an update and they informed him it would take 7 days to process the transaction. But the seven days already passed and the payout became delayed. There is no further information on whether he received his money or not and the case remains unsolved.

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