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The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player is unable to verify his account as the casino is not responding to him. He has succesfully passed the verification and withdrawn his winnings. The player from Ukraine is highly dissatisfied with the overall casino experience and RTP. After a closer examination, we rejected this complaint as unjustified.
- We closed the complaint because the player didn’t reply to our messages and questions.
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After a short time, the casino informed the player that the deposit had been credited to their account. Unfortunately, there was no further response from the player to confirm this, and while we assume the matter was resolved the complaint was eventually rejected. The player requested that the complaint be reopened as they had still not received their deposit. The casino replied and stated that the deposit had indeed been returned, was on the player’s account and that no attempt had been made to access it.
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The player from Brazil was prompted to provide additional documents for the KYC, even if their account has been verified in the past. After the player submitted additional KYC documents to the casino, he received the withdrawal and the complaint is resolved. The player from Nepal has deposited money into casino account but the funds seem to be lost. The player India is probably experiencing issues with withdrawals. The player from Azerbaijan is dissatisfied with the withdrawal process.
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The player stopped responding to the complaint, and it was closed as „rejected“. The complaint was resolved as the player received his withdrawal. The player from Peru had tried to verify their account at Pin Up Casino for a withdrawal, but had faced issues due to allegations of a duplicate document.
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The player from Portugal deposited funds into their gaming account, however, the amount was not credited to their balance. The casino team later informed us the issue was caused by an error on the payment provider’s end. To gain access to the deposited funds, the player was asked to give consent to unblock their gaming account. The casino responded and stated that they were awaiting a response from the payment provider. No response was received for a long time, so the casino stated they were developing options to solve the situation.
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The player from Tunisia had been experiencing difficulties withdrawing his winnings due to ongoing verification. After being verified, the player has received their funds successfully. The player from Brazil has a delay in withdrawal due to an extended document verification process. Despite submitting the necessary documents a while ago, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we had to reject the complaint.
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The complaint was rejected because the player didn’t respond to our messages and questions. The player from Peru is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from India requested a withdrawal less than two weeks prior to submitting this complaint. The player from India had attempted to withdraw his balance of 54,440. However, he later discovered his withdrawal had been canceled, his balance was at zero, and someone had used his funds.
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